Online payment and Delivery Information
We are a family business that works closely with each of the artists to ensure that our customers receive a high quality product, service and value for money.
As such, we don't have vast, robotised warehouses full of stock. We order small batch runs from carefully selected craft printers and use good quality mounts cut from Daler Rowney conservation mountboard.
This process may take a little longer, but makes for a far better product.
On this site we have tried to provide as much choice as possible, but we are happy to quote on and supply pictures from The Collection in bespoke sizes, print types and frames.
If you do not have a Paypal account please don't throw up your hands in horror and walk away, simply select the 'Check out as guest' option and then use your credit card in the normal way. If all else fails, contact us and we'll find a rapid solution.
How long before we dispatch your picture?
Some of the most popular prints are usually available for despatch within 48 hours.
Those requiring a specialist printing process, such as Giclée prints or framing are despatched within 5 to 10 days.
We will send you an email confirming that your order has been despatched.
How will the picture be delivered?
Within the UK, to keep things as simple and cost-effective as possible, we offer delivery by First Class post which is organised by Post and Packing.
All the prices quoted on the site include postage and packing at a discounted rate for delivery within the UK.
If you are ordering for delivery outside the UK, we'll need to provide you with an individual quote so please send us a message
How will your picture be packed?
These will be carefully packaged with bubble wrap and a protective cardboard sleeve.
Framed prints and poster prints
Due to an increasing number of breakages in transit (literally) we are no longer offering framed prints.
Posters will be rolled in acid-free tissue paper and inserted in a large diameter, stout cardboard tube with plastic end-pieces.
Who are we?
The Rare Skills Set ("TRSS") is a limited company registered in England & Wales, registered number 8741458.
Our wholly-owned subsidiary, Rare Skills Gallery, sells original paintings, prints and craft works.
We take your privacy seriously. This policy sets out what information we collect about you when you visit our website and/or use our services, and how we handle your information to ensure we protect your rights.
What types of data do we hold and what do we use it for?
Personal data can take many forms. The personal data we collect is made up from the information you give us during your use of our website, the provision of services to our customers (and prospective customers) and during our communication with you, as well as managing the day-to-day operations of our business.
We hold basic personal data (name, title, company, address, phone and email) so we can respond to an enquiry about our services, scope and deliver our services, gather feedback on our services from customers, keep accurate customer records, maintain relationships with customers (and prospective customers) and conduct the day-to-day operations of our business ie. processing customer orders. Occasionally we provide customers (and prospective customers) with advanced information about special events or exhibitions.
In order to deliver our services, customers may provide documents to RSG which contain personal data. These documents are stored securely and are only used and retained for the specific need. They are destroyed securely in line with our internal data destruction procedures.
We monitor the number of visits to the pages of our website. This allows us to understand whether our website is providing helpful information to prospective clients. The analytics do not identify an individual.
We do not purchase or obtain any supplemental personal information about you from any third parties. We do not obtain, store or process special category personal data.
We will periodically check the personal data we store, to ensure is accurate and up-to-date.
What is the legal basis for processing your data?
We will only process your data where we have a lawful basis for doing so. This will be one of the following (a) the processing and delivery of an order for a painting, print or other item (b) the processing necessary to ensure we are compliant with our legal obligations (c) the processing necessary to fulfil our legitimate interests ieday-to-day management of our business.
How long do we keep your data?
We only retain your personal data for so long as is identified in our internal document retention procedures, unless a longer retention period is required or permitted by law.
RSG will not disclose your personal information to a third party without first receiving your permission, or unless we are instructed to do so by a recognised legal authority or to satisfy a legal obligation.